Background: 

Teagasc provides advisory services to a diverse client base of 45,000 farmers across Ireland. To deliver on our Advisory Programme Strategy, we are committed to continually advancing our systems, client engagement, and service delivery models through innovation, digital tools, and robust client data management.

A key pillar is the ongoing development of our Client Relationship Management (CRM) system and Client Billing Module (CBM) to provide enhanced integration, information capture, and reporting capabilities to deliver measurable client impact across multiple advisory service tools and systems.

Emerging technologies — including Artificial Intelligence, Microsoft 365 applications, and advanced communications platforms — present powerful opportunities to modernise and enhance advisory services further.

Basic Function:

This role offers an exciting opportunity to lead digital innovation across the Teagasc advisory service, working across teams and functions to modernise our client engagement and service delivery models. The role will work closely with the Advisory management team and contribute to the overall development of the advisory service, including the delivery of the new Teagasc Advisory Strategy.

The CRM and Digital Innovation Specialist will drive the design, development, and delivery of next-generation CRM tools and digital advisory innovations, ensuring that they enhance client impact, organisational efficiency, data quality, and service excellence.

This role will work closely with advisory staff, specialists, education teams, and operations teams to ensure solutions meet evolving business needs and deliver strategic outcomes. The role will also play a central role in delivering on the Advisory Programme Strategy for digitalisation, client-centric innovation, and operational excellence.

Essential

Desirable

Qualifications

• A Level 8 Degree (as recognised on the National Framework of Qualifications or equivalent), in Agricultural Science, Business, ICT or related discipline.
• Candidates must hold a valid, full, clean Irish, EU/EEA or International driving licence (permit) to enable legally driving in Ireland.

• A relevant post graduate degree, qualification in Project Management, Computer Science, or Information Systems.
• CRM system experience (especially MS Dynamics 365).

Knowledge/Skills

• Experience gathering functional requirements through user workshops, user stories, and scenarios.
• Strong project management and/or team coordination and project documentation and delivery experience.
• Excellent communication, influencing, and stakeholder engagement skills.
• Strong analytical and problem-solving ability.
• Leadership and change management experience.
• Proficiency with Microsoft Office and familiarity with CRM tools.

• Client and vendor relationship management.
• Knowledge of data management, analytics tools (e.g., Power BI, Power Apps).
• Agile project management experience (ideally with Product Owner exposure).

Behavioural Competencies

• Ability to work as part of a team, including consulting, training, collaborating and building relationships with key stakeholders.
• Strives for high quality of work and demonstrates commitment to the programme.
• Commitment to teamwork and collaborating with colleagues as per our Teagasc Together ethos
• Ability to communicate effectively to enable knowledge and technology transfer.
• Flexible approach to work with an ability to prioritise tasks effectively.
• A results-driven individual with a strong focus on goal-setting, performance delivery and accountability.
• Ability to work independently, and meet self-imposed milestones and deliverables.
• A proactive, solutions-focused approach to work with an ability to adapt to changing requirements and shifting work priorities.

Other

• The successful candidate will be required to have their own transport in order to efficiently carry out the duties of the post; travel and subsistence expenses will be payable at normal public service rates.