Basic Function: The role of an administration officer is critical to ensuring that the highest level of quality customer service is applied consistently to all its clientele and stakeholders.  As key members of the overall advisory team, administrators support the delivery of the Advisory Region’s annual business plan goals and objectives.

Background: The Teagasc national advisory service consists of a network of 52 offices across 13 Advisory Regions that deliver a professional service to over 42,000 farming clients.  The service provided ranges from knowledge transfer, education, sustainability to enabling clients to optimise their utilisation of EU and national agriculture programmes, schemes and governing legislation.

• Provide general administrative assistance and support to the Regional Manager, Staff Officer and Advisors within the advisory office and other offices within the Regional structure. 
• Operate within a front office environment utilising Client Relationship Management system (CRM), Client Billing Module (CBM) system and client data management on Document Management System (DMS)
• First point of contact to the public and the Advisory Service clients to manage queries, appointments, general reminders and follow up on all front office enquiries in line with Teagasc Customer Service Charter.
• Utilise various Information Communication Technology systems to manage and co-ordinate Advisory Service communication channels such as Teams, Text Messaging, Zoom, Web SharePoint, Social Media platforms, etc.
• Support the advisor(s) in assessing the annual client contract as they fall due each month in terms of client interactions and maintaining each client account details.
• Collection and receipting of client contract and service payments.
• Provide administrative support to the organisation of local and regional activities, publications and public relations that ensures the continued high profile to Advisory Service. 
• Provide administrative support to cover leave in other offices within the region if required.
• Assist the various agriculture Scheme(s) and Education courses that are delivered within the office &/or region that includes facilities set-up, data entry, registration and progress reports.
• Attend staff meetings.  At times represent and/or collaborate on behalf of administration at national meetings, working groups, committees, etc as the role evolves.
• To assist management and administrative staff in achieving good governance and risk management through co-operation and adherence to all procedures and practices including GDPR.
• To assist Teagasc in meeting the commitments of the Quality Customer Service Charter and Action Plan.
• To actively participate in the annual business planning and Performance Management Development System (PMDS) processes.
• To fully co-operate with the provisions made for ensuring the health, safety and welfare of oneself, fellow staff and non-Teagasc staff and co-operate with management in enabling Teagasc to comply with legal obligations, including full compliance with the responsibilities outlined in the Safety Statement.
• To carry out other duties as may be assigned from time to time.

 * This job specification is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive.  It will be reviewed from time to time with the post holder.

 Note:  The ‘essential’ qualifications, knowledge, skills and behavioural competencies outlined above are ‘must-have’ which will be used in the selection process.